Política de reembolso

Return & Refund Policy

At Vache Auto, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy.

30-Day Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

Unused and in the same condition as received
In its original packaging, where applicable
Accompanied by proof of purchase

To request a return, please contact us at support@vacheauto.com with your order number and a description of the reason for your return.

We will provide you with instructions on how and where to return your item. Please do not send an item back before contacting us, as we may be unable to process the return.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if:

Your item arrives damaged
Your item is defective
You received the wrong item
Your order is missing an item

Please include your order number and clear photos or videos showing the issue. We will review the situation and, where appropriate, provide a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

Personalized or custom-made products
Products that cannot be returned for health or hygiene reasons once opened
Products that are damaged through misuse or improper installation
Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Sale Items

Sale and discounted items are eligible for returns under the same conditions as regular-priced items, unless a specific product is clearly marked as final sale.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for the return shipping cost, unless otherwise stated.

If the item is defective, damaged during delivery, or we sent you the wrong item, we will work with you to resolve the issue and may cover the applicable return shipping costs.

Exchanges

If you would like a different product, size, or variation, please contact us first.

In many cases, the fastest option is to return the original item and place a new order once the return has been approved.

European Union — 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you may have the legal right to cancel your online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

Where this right applies, you must notify us of your decision to withdraw within the applicable period and return the goods within the required timeframe.

This statutory right is separate from our voluntary 30-day return policy and does not limit any other rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.